For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Contract and volume customers not eligible. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Items sold by HP.com are not for immediate resale. These terms apply only to products sold by HP.com reseller offers may vary. Correct prices and promotions are validated at the time your order is placed. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Quantity limits may apply to orders, including orders for discounted and promotional items. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Prices, specifications, availability and terms of offers may change without notice. We greatly value your business and appreciate your ongoing patience as we work to get your order to you. We will send updates by email as soon as they are available. You may check your order status via our Track My Order page ( Click Here to log in). Our website reflects current product availability but circumstances are dynamic. Turn on the printer and wait till warm-up period finishes and the printer is idle.We are working to meet the current extraordinary customer demand for our products. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. Let's try to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. I take it as a privilege to share this platform with youĪs I see you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue. You are a valued HP customer and it is paramount to assist you here. Splendid effort and fabulous description of the issue before posting. I see from your post that you are getting false paper jam error message on your HP Photosmart printer. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. Chinese to the HP Forums I would like to take a moment and thank you for using this forum, it is a great place to find answers.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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